Hemant Bhardwaj leads CX and AI Digital Solutions globally at Atain.

A strategic leader in customer experience and AI-led transformation, he is focused on advancing Atain’s position as a leading AI-first partner. His work spans solution and consulting strategy, where he collaborates closely with clients and the partner ecosystem to shape large, complex deals. His approach enables assured outcomes and sustained improvements in customer experience.

In his current role, Hemant plays a critical part in driving solution innovation and strengthening client engagements. He works across global accounts to design and deliver AI-led transformation initiatives that enhance operational efficiency and elevate customer experience. His ability to align commercial objectives with execution has been key to winning and delivering high-impact engagements.

Hemant began his career with IBM as a Solution Architect and joined IGT Solutions in 2010. He established the Deal Hub and has since progressed through multiple leadership roles over the past 16 years. His expertise spans solution design, AI-led transformation, commercial strategy, and large-scale CX transformation across global brands.

Hemant holds a degree in Commerce from CCS University and is a Certified Solution Architect.

Jadah Hawkins is the EVP, Growth Strategy at Atain.

A seasoned global executive, she partners with leading brands to design and scale enterprise CX and digital strategies that accelerate revenue, strengthen loyalty, and elevate customer engagement. With deep expertise across hospitality, retail e-commerce, travel, technology, and telecommunications, she brings a strategic approach to transforming service operations into engines of growth.

In her current role, Jadah focuses on driving growth through customer-centric strategies and digital transformation initiatives. She helps organizations improve customer retention, optimize cost structures, and enhance NPS while enabling data-driven decision making. Her approach integrates technology, analytics, and talent to deliver measurable impact and long-term value.

Jadah is also deeply committed to advancing underserved communities and developing next-generation leaders. She is known for building high-performing, purpose-driven teams that deliver meaningful outcomes at scale, while fostering a culture of inclusion, innovation, and continuous growth.

Davinder Paul Singh is the EVP and Vertical Leader for the Travel Tech business at Atain.

A seasoned business leader with deep industry expertise, he is focused on driving growth, profitability, and strategic direction for the business. With full P&L ownership, he leads large-scale global engagements across leading OTA and TMC clients. His leadership combines operational excellence, digital innovation, and AI-led interventions to accelerate transformation and position the business as a strategic partner to global travel enterprises.

In his current role, Davinder is responsible for scaling the business and strengthening client partnerships at the CXO level. He is driving the adoption of next-generation capabilities including Generative AI, advanced analytics, and automation to deliver non-linear growth and sustainable competitive advantage. He also plays a key role in shaping go-to-market strategies and unlocking new revenue streams.

With over 28 years of global leadership experience, Davinder has held key roles at Accenture, Genpact, Prudential Financial, and ERGO. He has led multi-million-dollar P&Ls, built new growth engines, and delivered transformation at scale. His expertise spans large deal origination, enterprise transformation, and building 0–1 businesses. He has partnered with CEOs and senior leaders to reimagine operating models, enhance customer experience, and drive measurable business outcomes.

Davinder holds an engineering degree from PEC Chandigarh and an MBA from XLRI Jamshedpur.

Kyla Starks is the Senior Vice President, Client Services at Atain.

A senior leader in customer experience and global operations, Kyla is responsible for leading client partnerships, driving revenue growth, and ensuring operational excellence across multi-region delivery models. She works closely with enterprise clients and executive stakeholders to shape strategy, expand services, and deliver measurable business outcomes.

In her current role, Kyla oversees a diverse portfolio of global clients, aligning customer experience with operational performance. She is known for building high-performing teams and leading large-scale transformation initiatives that improve efficiency, quality, and customer satisfaction.

With nearly three decades of experience, Kyla has led high-growth operations across North America, LATAM, India, and the Philippines. She has held senior leadership roles at Transcom Worldwide, Inktel Contact Solutions, Arise Virtual Solutions, and Caesars Entertainment, consistently driving financial performance, operational transformation, and client expansion.

Jessie Sandvick is the Senior Vice President, Sales and Customer Success at Atain.

A seasoned BPO leader, Jessie brings over 20 years of experience in customer experience and service delivery across global organizations. She is focused on strengthening client partnerships, driving growth, and building high-performing teams that deliver consistent business outcomes. Her leadership combines strategic thinking with a strong commitment to both customer and employee success.

In her current role, Jessie works closely with clients to expand relationships, improve service delivery, and drive long-term value. She is known for her ability to scale operations, enhance performance, and create collaborative environments that support sustainable growth.

Jessie has previously held leadership roles at Everise and TaskUs, where she spent over six years leading large-scale operations and client engagements. Her experience spans managing global teams, driving operational excellence, and delivering measurable impact across customer experience programs.

Jessie holds a bachelor’s degree from the University of Iowa.

Partha is the EVP and Vertical Leader for the Airlines, Hospitality & Transportation business at Atain.

A seasoned leader with over three decades of experience across global business process management and shared services, he is responsible for driving growth, operational excellence, and strategic direction for the vertical. He leads large, globally distributed teams and oversees delivery across key client engagements, with a strong focus on performance, scalability, and transformation.

In his current role, Partha is focused on scaling the business, strengthening client partnerships, and enhancing service delivery across geographies. He is driving operational efficiency and transformation initiatives while building resilient, high-performing teams. 

With over 32 years of leadership experience, Partha has held senior roles at organizations including Atain, Vodafone India Services, Hutchison 3 Global Services, Ventura India, and AOL Member Services. He has a strong track record of building operations from the ground up, launching greenfield sites across multiple geographies, and leading large-scale global delivery teams. His expertise spans P&L management, enterprise operations, and driving transformation at scale.

Partha began his career in the Indian Army, where he served for ten years as a Captain in a Cavalry regiment. This experience continues to shape his leadership approach, grounded in discipline, resilience, and accountability.