Improved CX for Financial Services
Simple and seamless experiences that build trust and loyalty.
Improved CX for Financial Services
Simple and seamless experiences that build trust and loyaltyinto a growth driver.
Atain brings together people, AI, and global delivery to improve customer service across voice and digital channels in the Financial Service Industry while reducing the cost to serve.
Sector Focus
Airlines & Airports
Hospitality & Cruises
Travel Tech
Car Rental, Logistics & Ground Services
Capabilities
Customer Service
General account inquiries, website and mobile app support, application and document status, branch and location assistance, FAQs, and routing and escalation.
Digital Customer Care
Deliver responsive support across chat, email, SMS, and messaging. Atain combines skilled agents with automation and AI to improve response times, increase consistency, and reduce the cost of routine customer interactions.
Application Processing
Support customers throughout the application and account-opening journey, including application assistance, document collection, missing information follow-up, process questions, and status updates through completion.
Fraud & Dispute Support
Provide first-line support for suspicious activity and transaction disputes, including identity verification support, dispute intake, case documentation, customer updates, and seamless escalation to the bank’s fraud specialists for investigation and resolution.
AI + Human CX
Combine conversational AI with human expertise to deliver faster, more efficient customer service. Voice AI and chatbots to handle routine inquiries and self-service, while AI-powered agent assist helps Atain agents resolve more complex interactions quickly and consistently.
Capabilities
Customer Service
General account inquiries, website and mobile app support, application and document status, branch and location assistance, FAQs, and routing and escalation.
Digital Customer Care
Deliver responsive support across chat, email, SMS, and messaging. Atain combines skilled agents with automation and AI to improve response times, increase consistency, and reduce the cost of routine customer interactions.
Application Processing
Support customers throughout the application and account-opening journey, including application assistance, document collection, missing information follow-up, process questions, and status updates through completion.
Fraud & Dispute Support
Provide first-line support for suspicious activity and transaction disputes, including identity verification support, dispute intake, case documentation, customer updates, and seamless escalation to the bank’s fraud specialists for investigation and resolution.
AI + Human CX
Combine conversational AI with human expertise to deliver faster, more efficient customer service. Voice AI and chatbots to handle routine inquiries and self-service, while AI-powered agent assist helps Atain agents resolve more complex interactions quickly and consistently.
Key metrics
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Case Studies
CASE STUDY
Delivering 95%+ CSAT for a Leading Retail and E-commerce Brand Through Operational and CX Transformation
CASE STUDY
20+ Years of Trusted Partnership with a Leading Airline, Delivering Assured Outcomes
CASE STUDY
Agentic AI Delivers ~80% CSAT Across Chat and Voice Support for a US-based Low-Cost Airline
Case studies
Case Studies
CASE STUDY
Delivering 95%+ CSAT for a Leading Retail and E-commerce Brand Through Operational and CX Transformation
CASE STUDY
20+ Years of Trusted Partnership with a Leading Airline, Delivering Assured Outcomes
CASE STUDY
Agentic AI Delivers ~80% CSAT Across Chat and Voice Support for a US-based Low-Cost Airline