About the Client
The client is a leading Canada-based financial and insurance services company managing a large portfolio of transactions and clients requiring strict adherence to compliance. That scale of compliance obligation, however, exposed significant operational gaps.
Business Challenges
- Customer had to manually extract all key data points from multiple documents, manual workflows were slowing down the system
- Backlog of suspicious transactions due to manual tracking
- Data extraction from multiple systems due to limited visibility across investigation/case-review processes
- Delays and errors in regulatory risk reporting in FinTRAC
The Atain Solution
To resolve the challenges, Atain’s Trust and Safety and Enterprise Orchestration and Automation Platform services was deployed.
- Built a modernised tracking system to monitor the investigation progress and team performance using the Appian platform
- AI-powered document analysis with OCR, Word, PDF, Excel, JSON Ingestion acceleration
- Automated the extraction of key data points from lengthy Suspicious Transaction Report (STR) case files, including case details, actions taken, transaction details, and conductor/beneficiary information, for regulatory compliance
- Reduced the analyst’s processing time per case without sacrificing accuracy
- Embedded a complete audit trail with decision logging across all AI-assisted actions
- Enabled real-time process monitoring and performance insights through Appian Process HQ
Assured Outcomes Delivered
This transformation translated directly into measurable gains for the client.
| Metric | Current State |
|---|---|
| Investigation Time | Under 1 minute per case, down from 4 hours |
| System Visibility | Single unified view across 6 previously siloed systems |
| Regulatory Reporting | Faster, accurate FinTRAC submissions with reduced fine exposure |
| Compliance Operations | Scalable, audit-ready platform built for ongoing regulatory demands |