IGT Solutions, a leading provider of digital and data-driven transformation solutions, is proud to announce its expanded relationship with NiCE through their Strategic Partner Programme, as a Services Provider Partner (SPP), effective September 2025.

This evolution in our long-standing relationship reinforces IGT Solutions’ domain expertise and the NiCE CXone Mpower’s position as a multi-award-winning and leading platform for driving CX transformation. The collaboration enables its clients to focus on building CX centers of skill and scale, delivering meaningful business value, and driving superior customer experiences.

By embracing a more transformational relationship with NiCE as a SMART Platform Partner, IGT Solutions will harness industry-leading technologies to deliver superior metrics, redefine the role of human agents, and transform CX to provide measurable value.

World-Class Domain expertise meets technology to create a NiCE World

“IGT Solutions and NiCE have a long-standing relationship built on the combined value of domain expertise and AI-led innovation.  Through this expanded partnership, we open the way to bringing the true power of NiCE CXone Mpower to our customers.  We look forward to delivering on this world-class partnership and creating a NiCE world together,” says Chris Campton, SVP CX Transformation at IGT Solutions.

“Our collaboration with IGT Solutions has always been rooted in a shared commitment to innovation and customer success,” says Darren Rushworth, President, NiCE International. “By deepening our partnership through the Strategic Partner Program, we’re supporting IGT with the full power of NiCE CXone Mpower to transform experiences at scale.”

IGT Solutions will leverage NiCE CXone Mpower through this partnership to deliver solutions addressing key industry challenges.