IGT Solutions, a leading provider of digital and data-driven transformation solutions, is proud to announce its strategic partnership with cxconnect.ai as CX Transformation Services Partner, effective January 2025.

This collaboration brings together IGT Solution’s domain expertise and cxconnect.ai award-winning technology to drive a CX transformation that enables its clients to focus on building CX centers of skill that meet their end customers on a channel of their choice and in their preferred language.

By adding cxconnect.ai as a SMART Catalyst Partner, IGT Solutions will harness the ability of AI technologies to deliver superior metrics, redefine the role of human agents, and transform CX to deliver measurable value.

Delivering Messaging as a Channel of Choice

“For many companies, the strategic value of messaging isn’t about deflecting voice calls; it’s about meeting your customers where they want to be. Having skilled agents supported by technology like cxconnect.ai will be a game changer for companies who really want to meet their customers where they are, when they want, and with a choice of language,” says Chris Campton, SVP CX Transformation at IGT Solutions.

“Through higher-skilled agents and personalized experiences, our clients benefit from notably higher customer satisfaction and a 50% decrease in multilingual support costs. Better, cheaper, faster—we’re delivering all 3. IGT Solutions’ new leadership team focuses on outcomes, and we’re excited about partnering with visionaries who can execute“, says Justin Custer, CEO, cxconnect.ai.

This partnership will enable IGT Solutions to consider a conversation channel that drives a measurable improvement in agent EQ and transforms conversations for all its clients.

When done effectively, chat can be a more positive and accessible channel than voice, and combined with Generative AI, it can amplify human skills.